Introduction

At Sktin Club ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sktinclub.com or use our AI skin analysis services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Data

  • Account Information: When you create an account, we collect your name, email address, password, and optionally, your phone number and physical address.
  • Payment Information: If you subscribe to our premium services, we collect payment details, including credit card information or payment account details. Note that all payment processing is handled by our secure third-party payment processors.
  • Skin Images: To provide our AI skin analysis service, we collect photographs of your skin that you upload to our platform.
  • Skin Profile Information: We collect information you provide about your skin concerns, skin type, allergies, and any other relevant health information you choose to share.
  • Customer Service Information: When you contact our customer service team, we collect information about your inquiry and any other information you provide during these interactions.

Automatically Collected Information

  • Device Information: We collect information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
  • Usage Data: We collect information about how you interact with our services, such as the features you use, the time and duration of your activities, and other usage statistics.
  • Location Data: With your consent, we may collect precise location data from your device to provide location-specific recommendations and services.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, see our Cookie Policy section below.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision and Improvement

  • To provide and maintain our services, including processing your skin images with our AI technology to generate personalized skin analysis and recommendations
  • To improve and enhance our services, including refining our AI algorithms to provide more accurate skin analysis
  • To process transactions and manage your account
  • To provide customer support and respond to your inquiries

Communication

  • To communicate with you about your account, service updates, and changes to our policies
  • To send you marketing communications about our products and services (with your consent where required by law)
  • To send notifications about your skin analysis results and personalized recommendations

Research and Analytics

  • To conduct research and analytics to understand user trends and preferences
  • To develop new products, services, and features
  • To improve our AI technology and algorithms through machine learning (using anonymized data)

Legal and Security Purposes

  • To detect, prevent, and address technical issues, fraud, and illegal activities
  • To protect the rights, property, and safety of our users and the public
  • To comply with legal obligations and enforce our terms of service

How We Share Your Information

We may share your information with the following third parties:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your information only as necessary to provide these services to us.

Business Partners

With your consent, we may share your information with business partners, such as skincare brands or dermatologists, to provide you with relevant products, services, or promotions.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

With Your Consent

We may share your information with other third parties with your explicit consent.

We do not sell your personal information to third parties for monetary compensation.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to access the personal information we hold about you and, in some cases, receive a copy of this information in a structured, commonly used, and machine-readable format.

Correction

You have the right to correct inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request that we delete your personal information in certain circumstances.

Restriction and Objection

You have the right to restrict or object to our processing of your personal information in certain circumstances.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive data both in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Regular monitoring of our systems for potential vulnerabilities
  • Employee training on data protection and security practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Our legal obligations
  • The improvement of our AI technology (using anonymized data)
  • The applicable statute of limitations

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

We are based in the United Kingdom, and your information may be transferred to, stored, and processed in countries where our servers, service providers, or partners are located. These countries may have data protection laws that differ from those in your country.

When we transfer your information outside of your country, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules
  • Adequacy decisions by relevant authorities

Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities on our website and to provide you with a better user experience.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors navigate around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Your Cookie Choices

You can manage your cookie preferences through our cookie consent tool when you first visit our website. You can also control cookies through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. However, if you block cookies, you may not be able to use all the features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by sending you an email prior to the changes becoming effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@sktinclub.com
  • Address: 541 Walsh Camp, Jaydenborough, SW20 8JY, United Kingdom
  • Phone: +44 348 769 3879

We will respond to your request within 30 days.